{"id":12369,"date":"2026-07-14T14:54:06","date_gmt":"2026-07-14T14:54:06","guid":{"rendered":"https:\/\/heritageagarwood.com\/?page_id=12369"},"modified":"2026-07-22T14:37:29","modified_gmt":"2026-07-22T14:37:29","slug":"payment-billing-policy","status":"publish","type":"page","link":"https:\/\/heritageagarwood.com\/payment-billing-policy\/","title":{"rendered":"Payment &#038; Billing Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12369\" class=\"elementor elementor-12369\" data-elementor-post-type=\"page\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-63dc4fa0 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-type-header-none pxl-bg-color-none pxl-row-scroll-none magic-button-disabled-no\" data-id=\"63dc4fa0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\n                            <div class=\"elementor-background-overlay\"><\/div>\n            \n                <div class=\"elementor-container elementor-column-gap-extended \">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-166e4000 pxl-col-none pxl-column-none\" data-id=\"166e4000\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-2986b92e elementor-widget elementor-widget-pxl_heading\" data-id=\"2986b92e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-heading\">\n\t<div class=\"pxl-heading--inner\">\n\t\t\t\t<h3 class=\"pxl-item--title wow fadeInDown \" data-wow-delay=\"200ms\">\n\t\t\tPayment &#038; Billing Policy\t\t\n\t\t<\/h3>\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-d390341 e-con e-atomic-element e-flexbox-base e-5d58052 \" data-id=\"d390341\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d390341\" data-e-type=\"e-flexbox\" data-id=\"d390341\">\n    \t\t<div class=\"elementor-element elementor-element-97c0c35 elementor-widget elementor-widget-pxl_text_editor\" data-id=\"97c0c35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_text_editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-text-editor  style-default\">\n\t<div class=\"pxl-item--inner text-color \" data-wow-delay=\"ms\">\n\t\t<p data-path-to-node=\"4\">At <b data-path-to-node=\"4\" data-index-in-node=\"3\">Heritage Agarwood<\/b>, we strive to make your purchasing experience as smooth and secure as possible. This policy outlines our accepted payment methods, billing procedures, and financial terms for both retail and wholesale clients.<\/p><h3 data-path-to-node=\"5\">1. Payment Methods<\/h3><p data-path-to-node=\"6\">We accept the following payment options:<\/p><ul data-path-to-node=\"7\"><li><p data-path-to-node=\"7,0,0\"><b data-path-to-node=\"7,0,0\" data-index-in-node=\"0\">Credit &amp; Debit Cards:<\/b> We accept major international credit cards, including Visa, Mastercard, and American Express, processed via our secure payment gateway.<\/p><\/li><li><p data-path-to-node=\"7,1,0\"><b data-path-to-node=\"7,1,0\" data-index-in-node=\"0\">Bank Wire Transfers:<\/b> This is the preferred method for large-scale wholesale orders. Please contact our sales team at <b data-path-to-node=\"7,1,0\" data-index-in-node=\"117\">[Insert Email]<\/b> to receive our official corporate bank account details in Thailand.<\/p><\/li><li><p data-path-to-node=\"7,2,0\"><b data-path-to-node=\"7,2,0\" data-index-in-node=\"0\">Digital Wallets\/Local Thai Payments:<\/b> For our domestic customers within Thailand, we support [Insert options, e.g., PromptPay or local mobile banking transfers].<\/p><\/li><\/ul><h3 data-path-to-node=\"8\">2. Pricing and Currency<\/h3><ul data-path-to-node=\"9\"><li><p data-path-to-node=\"9,0,0\">All prices displayed on our website are listed in <b data-path-to-node=\"9,0,0\" data-index-in-node=\"50\">[Insert Currency, e.g., THB or USD]<\/b>.<\/p><\/li><li><p data-path-to-node=\"9,1,0\">If you are paying from a foreign bank account, your bank may apply its own exchange rate and international transaction fees. We are not responsible for these additional bank charges.<\/p><\/li><\/ul><h3 data-path-to-node=\"10\">3. Taxes, Duties, and Import Fees<\/h3><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Local Purchases:<\/b> For shipments within Thailand, the listed price is inclusive of the prevailing Value Added Tax (VAT) as per Thai Revenue Department regulations.<\/p><\/li><li><p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">International Purchases:<\/b> Our prices do <b data-path-to-node=\"11,1,0\" data-index-in-node=\"39\">not<\/b> include import duties, value-added taxes (VAT), or customs clearance fees imposed by the destination country. These charges are the sole responsibility of the buyer. Please check with your local customs office before placing your order to understand potential costs.<\/p><\/li><\/ul><h3 data-path-to-node=\"12\">4. Billing and Invoicing<\/h3><ul data-path-to-node=\"13\"><li><p data-path-to-node=\"13,0,0\"><b data-path-to-node=\"13,0,0\" data-index-in-node=\"0\">Order Confirmation:<\/b> Upon placing an order, you will receive an automatic email confirmation. This acts as your digital receipt.<\/p><\/li><li><p data-path-to-node=\"13,1,0\"><b data-path-to-node=\"13,1,0\" data-index-in-node=\"0\">Wholesale Invoicing:<\/b> For business-to-business (B2B) partners, a formal <b data-path-to-node=\"13,1,0\" data-index-in-node=\"71\">Pro-Forma Invoice<\/b> will be issued upon request or order approval. The final Commercial Invoice will be provided once the shipment is processed and handed over to our courier partner.<\/p><\/li><li><p data-path-to-node=\"13,2,0\"><b data-path-to-node=\"13,2,0\" data-index-in-node=\"0\">Payment Terms:<\/b> For retail customers, full payment is required before an order is processed for shipment. For wholesale partners, payment terms will be governed by the specific Purchase Agreement signed between our companies.<\/p><\/li><\/ul><h3 data-path-to-node=\"14\">5. Refund and Cancellation Policy<\/h3><ul data-path-to-node=\"15\"><li><p data-path-to-node=\"15,0,0\"><b data-path-to-node=\"15,0,0\" data-index-in-node=\"0\">Cancellations:<\/b> Orders can be canceled for a full refund only if they have not yet been processed or handed over to the courier. Please contact us immediately if you wish to cancel an order.<\/p><\/li><li><p data-path-to-node=\"15,1,0\"><b data-path-to-node=\"15,1,0\" data-index-in-node=\"0\">Refunds:<\/b> Due to the nature of aromatic, raw, and organic products, we generally do not accept returns once the product seal is broken or the product has been handled.<\/p><\/li><li><p data-path-to-node=\"15,2,0\"><b data-path-to-node=\"15,2,0\" data-index-in-node=\"0\">Discrepancies:<\/b> If you receive an item that is damaged, incorrect, or significantly different from the product description, please notify us within <b data-path-to-node=\"15,2,0\" data-index-in-node=\"147\">48 hours<\/b> of delivery. We will conduct a review and, if a mistake on our part is confirmed, we will work with you to provide a replacement or a refund.<\/p><\/li><\/ul><h3 data-path-to-node=\"16\">6. Payment Security<\/h3><p data-path-to-node=\"17\">Heritage Agarwood takes your financial security seriously. Our payment processing partners use state-of-the-art encryption to ensure your credit card information is never stored or exposed on our servers.<\/p>\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a47ffe7 elementor-widget elementor-widget-pxl_app_button\" data-id=\"a47ffe7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_app_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-app-button pxl-app-button-layout1\">\r\n    <a class=\"  \" href=\"https:\/\/heritageagarwood.com\/contact\/\" data-wow-delay=\"ms\">\r\n                <span class=\"pxl--btn-text\">\r\n            <span class=\"pxl--btn-subtitle\">\r\n                            <\/span>\r\n            <span class=\"pxl--btn-title\">\r\n                Contact Us            <\/span>\r\n        <\/span>\r\n    <\/a>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Therefore, Learn about our payment billing policy. 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