{"id":12361,"date":"2026-07-14T14:39:34","date_gmt":"2026-07-14T14:39:34","guid":{"rendered":"https:\/\/heritageagarwood.com\/?page_id=12361"},"modified":"2026-07-14T14:50:39","modified_gmt":"2026-07-14T14:50:39","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/heritageagarwood.com\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12361\" class=\"elementor elementor-12361\" data-elementor-post-type=\"page\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-63dc4fa0 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-type-header-none pxl-bg-color-none pxl-row-scroll-none magic-button-disabled-no\" data-id=\"63dc4fa0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\n                            <div class=\"elementor-background-overlay\"><\/div>\n            \n                <div class=\"elementor-container elementor-column-gap-extended \">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-166e4000 pxl-col-none pxl-column-none\" data-id=\"166e4000\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-2986b92e elementor-widget elementor-widget-pxl_heading\" data-id=\"2986b92e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-heading\">\n\t<div class=\"pxl-heading--inner\">\n\t\t\t\t<h3 class=\"pxl-item--title wow fadeInDown \" data-wow-delay=\"200ms\">\n\t\t\tTerms and Conditions\t\t\n\t\t<\/h3>\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-d390341 e-con e-atomic-element e-flexbox-base e-5d58052 \" data-id=\"d390341\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d390341\" data-e-type=\"e-flexbox\" data-id=\"d390341\">\n    \t\t<div class=\"elementor-element elementor-element-97c0c35 elementor-widget elementor-widget-pxl_text_editor\" data-id=\"97c0c35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_text_editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-text-editor  style-default\">\n\t<div class=\"pxl-item--inner text-color \" data-wow-delay=\"ms\">\n\t\t<p data-path-to-node=\"4\">Welcome to <b data-path-to-node=\"4\" data-index-in-node=\"11\">Heritage Agarwood<\/b>. By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.<\/p><h3 data-path-to-node=\"5\">1. General Provisions<\/h3><p data-path-to-node=\"6\">Heritage Agarwood is a company based in Thailand. These terms are governed by the laws of the Kingdom of Thailand. Any disputes arising from the use of our website or the purchase of our products shall be subject to the exclusive jurisdiction of the courts of Thailand.<\/p><h3 data-path-to-node=\"7\">2. Product Authenticity &amp; Natural Variation<\/h3><p data-path-to-node=\"8\">Agarwood is a natural, organic product. As such:<\/p><ul data-path-to-node=\"9\"><li><p data-path-to-node=\"9,0,0\"><b data-path-to-node=\"9,0,0\" data-index-in-node=\"0\">Unique Characteristics:<\/b> Each piece of agarwood is unique. Variations in color, grain pattern, weight, and scent profile are natural and are not considered defects.<\/p><\/li><li><p data-path-to-node=\"9,1,0\"><b data-path-to-node=\"9,1,0\" data-index-in-node=\"0\">Descriptions:<\/b> While we strive to describe our products with high accuracy, the appearance of products on our website may vary slightly depending on your screen settings and natural lighting.<\/p><\/li><li><p data-path-to-node=\"9,2,0\"><b data-path-to-node=\"9,2,0\" data-index-in-node=\"0\">Grading:<\/b> Our grading (e.g., Sinking Grade, Master Grade) is based on our professional assessment of resin saturation. While we adhere to strict quality control, these classifications reflect our expertise and standard industry practices.<\/p><\/li><\/ul><h3 data-path-to-node=\"10\">3. Orders and Payment<\/h3><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Contract Formation:<\/b> A contract is formed between you and Heritage Agarwood only once your order is confirmed and payment is successfully processed.<\/p><\/li><li><p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Currency:<\/b> All transactions are processed in [Insert Currency, e.g., THB or USD].<\/p><\/li><li><p data-path-to-node=\"11,2,0\"><b data-path-to-node=\"11,2,0\" data-index-in-node=\"0\">Payment Security:<\/b> We utilize secure payment gateways. We do not store your credit card information on our servers.<\/p><\/li><li><p data-path-to-node=\"11,3,0\"><b data-path-to-node=\"11,3,0\" data-index-in-node=\"0\">Taxes:<\/b> Prices listed on our website are exclusive of any import duties, taxes, or clearance fees. You are responsible for any charges imposed by your local customs authority.<\/p><\/li><\/ul><h3 data-path-to-node=\"12\">4. International Trade &amp; CITES Compliance<\/h3><p data-path-to-node=\"13\">As an exporter of agarwood from Thailand:<\/p><ul data-path-to-node=\"14\"><li><p data-path-to-node=\"14,0,0\"><b data-path-to-node=\"14,0,0\" data-index-in-node=\"0\">Regulatory Compliance:<\/b> We are committed to complying with all Thai regulations and international laws, including CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora).<\/p><\/li><li><p data-path-to-node=\"14,1,0\"><b data-path-to-node=\"14,1,0\" data-index-in-node=\"0\">Permits:<\/b> It is the buyer\u2019s responsibility to ensure that the agarwood products ordered are legal for import into their destination country. Heritage Agarwood is not liable if your local customs authority seizes a shipment due to import restrictions in your country.<\/p><\/li><\/ul><h3 data-path-to-node=\"15\">5. Limitation of Liability<\/h3><p data-path-to-node=\"16\">To the fullest extent permitted by Thai law, Heritage Agarwood shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products. Our total liability for any claim arising out of or relating to these terms shall not exceed the total price paid by you for the specific product in question.<\/p><h3 data-path-to-node=\"17\">6. Intellectual Property<\/h3><p data-path-to-node=\"18\">All content found on this website\u2014including images, text, logos, and the specific &#8220;Red-Hot Rod&#8221; induction methodology\u2014is the intellectual property of Heritage Agarwood. You may not reproduce, distribute, or use our proprietary methods or branding without our prior written consent.<\/p><h3 data-path-to-node=\"19\">7. Changes to Terms<\/h3><p data-path-to-node=\"20\">We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website constitutes your acceptance of the revised terms.<\/p><h3 data-path-to-node=\"21\">\u00a0<\/h3>\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a47ffe7 elementor-widget elementor-widget-pxl_app_button\" data-id=\"a47ffe7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_app_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-app-button pxl-app-button-layout1\">\r\n    <a class=\"  \" href=\"https:\/\/heritageagarwood.com\/contact\/\" data-wow-delay=\"ms\">\r\n                <span class=\"pxl--btn-text\">\r\n            <span class=\"pxl--btn-subtitle\">\r\n                            <\/span>\r\n            <span class=\"pxl--btn-title\">\r\n                Contact Us            <\/span>\r\n        <\/span>\r\n    <\/a>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions Welcome to Heritage Agarwood. By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. 1. General Provisions Heritage Agarwood is a company based in Thailand. These terms are governed by the laws of the Kingdom of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-12361","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions - Heritage Agarwood<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heritageagarwood.com\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - Heritage Agarwood\" \/>\n<meta property=\"og:description\" content=\"Terms and Conditions Welcome to Heritage Agarwood. 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