{"id":12356,"date":"2026-07-14T14:35:24","date_gmt":"2026-07-14T14:35:24","guid":{"rendered":"https:\/\/heritageagarwood.com\/?page_id=12356"},"modified":"2026-07-14T14:37:22","modified_gmt":"2026-07-14T14:37:22","slug":"shipping-delivery-policy","status":"publish","type":"page","link":"https:\/\/heritageagarwood.com\/shipping-delivery-policy\/","title":{"rendered":"Shipping &#038; Delivery Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12356\" class=\"elementor elementor-12356\" data-elementor-post-type=\"page\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-63dc4fa0 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-type-header-none pxl-bg-color-none pxl-row-scroll-none magic-button-disabled-no\" data-id=\"63dc4fa0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\n                            <div class=\"elementor-background-overlay\"><\/div>\n            \n                <div class=\"elementor-container elementor-column-gap-extended \">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-166e4000 pxl-col-none pxl-column-none\" data-id=\"166e4000\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-2986b92e elementor-widget elementor-widget-pxl_heading\" data-id=\"2986b92e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-heading\">\n\t<div class=\"pxl-heading--inner\">\n\t\t\t\t<h3 class=\"pxl-item--title wow fadeInDown \" data-wow-delay=\"200ms\">\n\t\t\tShipping &#038; Delivery Policy\t\t\n\t\t<\/h3>\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-d390341 e-con e-atomic-element e-flexbox-base e-5d58052 \" data-id=\"d390341\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d390341\" data-e-type=\"e-flexbox\" data-id=\"d390341\">\n    \t\t<div class=\"elementor-element elementor-element-97c0c35 elementor-widget elementor-widget-pxl_text_editor\" data-id=\"97c0c35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_text_editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-text-editor  style-default\">\n\t<div class=\"pxl-item--inner text-color \" data-wow-delay=\"ms\">\n\t\t<h3 data-path-to-node=\"20\">Domestic Shipping (Thailand)<\/h3><ul data-path-to-node=\"21\"><li><p data-path-to-node=\"21,0,0\"><b data-path-to-node=\"21,0,0\" data-index-in-node=\"0\">Carriers:<\/b> We partner with Thailand Post (EMS\/Registered) and private couriers such as Kerry Express or Flash Express.<\/p><\/li><li><p data-path-to-node=\"21,1,0\"><b data-path-to-node=\"21,1,0\" data-index-in-node=\"0\">Delivery Time:<\/b> Domestic orders typically arrive within 2\u20135 business days.<\/p><\/li><li><p data-path-to-node=\"21,2,0\"><b data-path-to-node=\"21,2,0\" data-index-in-node=\"0\">Shipping Costs:<\/b> Calculated at checkout based on weight and destination within Thailand.<\/p><\/li><\/ul><h3 data-path-to-node=\"22\">International Shipping<\/h3><p data-path-to-node=\"23\">As Heritage Agarwood is based in Thailand, all international shipments must comply with the regulations of the <b data-path-to-node=\"23\" data-index-in-node=\"111\">Department of Agriculture (DOA)<\/b> and <b data-path-to-node=\"23\" data-index-in-node=\"147\">CITES (Convention on International Trade in Endangered Species)<\/b> requirements.<\/p><ul data-path-to-node=\"24\"><li><p data-path-to-node=\"24,0,0\"><b data-path-to-node=\"24,0,0\" data-index-in-node=\"0\">Export Documentation:<\/b> All agarwood exports require mandatory <b data-path-to-node=\"24,0,0\" data-index-in-node=\"61\">Phytosanitary Certificates<\/b> and, where applicable, CITES permits. We handle these applications for you, which may add 3\u20137 business days to your processing time.<\/p><\/li><li><p data-path-to-node=\"24,1,0\"><b data-path-to-node=\"24,1,0\" data-index-in-node=\"0\">Customs &amp; Duties:<\/b> Customers are responsible for all import duties, taxes, and clearance fees levied by their destination country. We recommend checking with your local customs office before placing your order.<\/p><\/li><li><p data-path-to-node=\"24,2,0\"><b data-path-to-node=\"24,2,0\" data-index-in-node=\"0\">Carrier Partners:<\/b> We use DHL Express, FedEx, or UPS for international orders to ensure tracking reliability and speed.<\/p><\/li><\/ul><h3 data-path-to-node=\"25\">Processing Time<\/h3><ul data-path-to-node=\"26\"><li><p data-path-to-node=\"26,0,0\">All orders are processed, graded, and packed at our facility within <b data-path-to-node=\"26,0,0\" data-index-in-node=\"68\">3\u20135 business days<\/b>.<\/p><\/li><li><p data-path-to-node=\"26,1,0\">During peak seasons or periods requiring specific export permit issuance, processing times may extend; we will notify you via email if your order is delayed.<\/p><\/li><\/ul><h3 data-path-to-node=\"27\">Damaged or Lost Shipments<\/h3><ul data-path-to-node=\"28\"><li><p data-path-to-node=\"28,0,0\">Every shipment is insured against loss or damage.<\/p><\/li><li><p data-path-to-node=\"28,1,0\">If your package arrives damaged, please take photos of both the outer packaging and the product, and contact us at <b data-path-to-node=\"28,1,0\" data-index-in-node=\"115\">[Insert Email]<\/b> within 48 hours of receipt so we can initiate a claim with the carrier.<\/p><\/li><\/ul>\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a47ffe7 elementor-widget elementor-widget-pxl_app_button\" data-id=\"a47ffe7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_app_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-app-button pxl-app-button-layout1\">\r\n    <a class=\"  \" href=\"https:\/\/heritageagarwood.com\/contact\/\" data-wow-delay=\"ms\">\r\n                <span class=\"pxl--btn-text\">\r\n            <span class=\"pxl--btn-subtitle\">\r\n                            <\/span>\r\n            <span class=\"pxl--btn-title\">\r\n                Contact Us            <\/span>\r\n        <\/span>\r\n    <\/a>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping &#038; Delivery Policy Domestic Shipping (Thailand) Carriers: We partner with Thailand Post (EMS\/Registered) and private couriers such as Kerry Express or Flash Express. Delivery Time: Domestic orders typically arrive within 2\u20135 business days. Shipping Costs: Calculated at checkout based on weight and destination within Thailand. International Shipping As Heritage Agarwood is based in Thailand, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-12356","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Delivery Policy - Heritage Agarwood<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heritageagarwood.com\/shipping-delivery-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; Delivery Policy - Heritage Agarwood\" \/>\n<meta property=\"og:description\" content=\"Shipping &#038; Delivery Policy Domestic Shipping (Thailand) Carriers: We partner with Thailand Post (EMS\/Registered) and private couriers such as Kerry Express or Flash Express. Delivery Time: Domestic orders typically arrive within 2\u20135 business days. Shipping Costs: Calculated at checkout based on weight and destination within Thailand. International Shipping As Heritage Agarwood is based in Thailand, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/heritageagarwood.com\/shipping-delivery-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Heritage Agarwood\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-14T14:37:22+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/heritageagarwood.com\\\/shipping-delivery-policy\\\/\",\"url\":\"https:\\\/\\\/heritageagarwood.com\\\/shipping-delivery-policy\\\/\",\"name\":\"Shipping & Delivery Policy - Heritage Agarwood\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/heritageagarwood.com\\\/#website\"},\"datePublished\":\"2026-07-14T14:35:24+00:00\",\"dateModified\":\"2026-07-14T14:37:22+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/heritageagarwood.com\\\/shipping-delivery-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/heritageagarwood.com\\\/shipping-delivery-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/heritageagarwood.com\\\/shipping-delivery-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/heritageagarwood.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Shipping &#038; Delivery Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/heritageagarwood.com\\\/#website\",\"url\":\"https:\\\/\\\/heritageagarwood.com\\\/\",\"name\":\"Heritage Agarwood\",\"description\":\"The Heritage of Pure Agarwood\",\"publisher\":{\"@id\":\"https:\\\/\\\/heritageagarwood.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/heritageagarwood.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/heritageagarwood.com\\\/#organization\",\"name\":\"Heritage Agarwood\",\"url\":\"https:\\\/\\\/heritageagarwood.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/heritageagarwood.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/heritageagarwood.com\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/cropped-heritage-logo.png\",\"contentUrl\":\"https:\\\/\\\/heritageagarwood.com\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/cropped-heritage-logo.png\",\"width\":768,\"height\":768,\"caption\":\"Heritage Agarwood\"},\"image\":{\"@id\":\"https:\\\/\\\/heritageagarwood.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Shipping & Delivery Policy - Heritage Agarwood","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/heritageagarwood.com\/shipping-delivery-policy\/","og_locale":"en_US","og_type":"article","og_title":"Shipping & Delivery Policy - Heritage Agarwood","og_description":"Shipping &#038; Delivery Policy Domestic Shipping (Thailand) Carriers: We partner with Thailand Post (EMS\/Registered) and private couriers such as Kerry Express or Flash Express. Delivery Time: Domestic orders typically arrive within 2\u20135 business days. Shipping Costs: Calculated at checkout based on weight and destination within Thailand. International Shipping As Heritage Agarwood is based in Thailand, [&hellip;]","og_url":"https:\/\/heritageagarwood.com\/shipping-delivery-policy\/","og_site_name":"Heritage Agarwood","article_modified_time":"2026-07-14T14:37:22+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/heritageagarwood.com\/shipping-delivery-policy\/","url":"https:\/\/heritageagarwood.com\/shipping-delivery-policy\/","name":"Shipping & Delivery Policy - Heritage Agarwood","isPartOf":{"@id":"https:\/\/heritageagarwood.com\/#website"},"datePublished":"2026-07-14T14:35:24+00:00","dateModified":"2026-07-14T14:37:22+00:00","breadcrumb":{"@id":"https:\/\/heritageagarwood.com\/shipping-delivery-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/heritageagarwood.com\/shipping-delivery-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/heritageagarwood.com\/shipping-delivery-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/heritageagarwood.com\/"},{"@type":"ListItem","position":2,"name":"Shipping &#038; Delivery Policy"}]},{"@type":"WebSite","@id":"https:\/\/heritageagarwood.com\/#website","url":"https:\/\/heritageagarwood.com\/","name":"Heritage Agarwood","description":"The Heritage of Pure Agarwood","publisher":{"@id":"https:\/\/heritageagarwood.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/heritageagarwood.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/heritageagarwood.com\/#organization","name":"Heritage Agarwood","url":"https:\/\/heritageagarwood.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/heritageagarwood.com\/#\/schema\/logo\/image\/","url":"https:\/\/heritageagarwood.com\/wp-content\/uploads\/2026\/07\/cropped-heritage-logo.png","contentUrl":"https:\/\/heritageagarwood.com\/wp-content\/uploads\/2026\/07\/cropped-heritage-logo.png","width":768,"height":768,"caption":"Heritage Agarwood"},"image":{"@id":"https:\/\/heritageagarwood.com\/#\/schema\/logo\/image\/"}}]}},"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/heritageagarwood.com\/wp-json\/wp\/v2\/pages\/12356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heritageagarwood.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heritageagarwood.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heritageagarwood.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heritageagarwood.com\/wp-json\/wp\/v2\/comments?post=12356"}],"version-history":[{"count":4,"href":"https:\/\/heritageagarwood.com\/wp-json\/wp\/v2\/pages\/12356\/revisions"}],"predecessor-version":[{"id":12360,"href":"https:\/\/heritageagarwood.com\/wp-json\/wp\/v2\/pages\/12356\/revisions\/12360"}],"wp:attachment":[{"href":"https:\/\/heritageagarwood.com\/wp-json\/wp\/v2\/media?parent=12356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}