Payment & Billing Policy

At Heritage Agarwood, we strive to make your purchasing experience as smooth and secure as possible. This policy outlines our accepted payment methods, billing procedures, and financial terms for both retail and wholesale clients.

1. Payment Methods

We accept the following payment options:

• Credit & Debit Cards: We accept major international credit cards, including Visa, Mastercard, and American Express, processed via our secure payment gateway.

• Bank Wire Transfers: This is the preferred method for large-scale wholesale orders. Please contact our sales team at [Insert Email] to receive our official corporate bank account details in Thailand.

• Digital Wallets/Local Thai Payments: For our domestic customers within Thailand, we support [Insert options, e.g., PromptPay or local mobile banking transfers].

2. Pricing and Currency

• All prices displayed on our website are listed in [Insert Currency, e.g., THB or USD].

• If you are paying from a foreign bank account, your bank may apply its own exchange rate and international transaction fees. We are not responsible for these additional bank charges.

3. Taxes, Duties, and Import Fees

• Local Purchases: For shipments within Thailand, the listed price is inclusive of the prevailing Value Added Tax (VAT) as per Thai Revenue Department regulations.

• International Purchases: Our prices do not include import duties, value-added taxes (VAT), or customs clearance fees imposed by the destination country. These charges are the sole responsibility of the buyer. Please check with your local customs office before placing your order to understand potential costs.

4. Billing and Invoicing

• Order Confirmation: Upon placing an order, you will receive an automatic email confirmation. This acts as your digital receipt.

• Wholesale Invoicing: For business-to-business (B2B) partners, a formal Pro-Forma Invoice will be issued upon request or order approval. The final Commercial Invoice will be provided once the shipment is processed and handed over to our courier partner.

• Payment Terms: For retail customers, full payment is required before an order is processed for shipment. For wholesale partners, payment terms will be governed by the specific Purchase Agreement signed between our companies.

5. Refund and Cancellation Policy

• Cancellations: Orders can be canceled for a full refund only if they have not yet been processed or handed over to the courier. Please contact us immediately if you wish to cancel an order.

• Refunds: Due to the nature of aromatic, raw, and organic products, we generally do not accept returns once the product seal is broken or the product has been handled.

• Discrepancies: If you receive an item that is damaged, incorrect, or significantly different from the product description, please notify us within 48 hours of delivery. We will conduct a review and, if a mistake on our part is confirmed, we will work with you to provide a replacement or a refund.

6. Payment Security

Heritage Agarwood takes your financial security seriously. Our payment processing partners use state-of-the-art encryption to ensure your credit card information is never stored or exposed on our servers.