Terms and Conditions
Welcome to Heritage Agarwood. By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Provisions
Heritage Agarwood is a company based in Thailand. These terms are governed by the laws of the Kingdom of Thailand. Any disputes arising from the use of our website or the purchase of our products shall be subject to the exclusive jurisdiction of the courts of Thailand.
2. Product Authenticity & Natural Variation
Agarwood is a natural, organic product. As such:
Unique Characteristics: Each piece of agarwood is unique. Variations in color, grain pattern, weight, and scent profile are natural and are not considered defects.
Descriptions: While we strive to describe our products with high accuracy, the appearance of products on our website may vary slightly depending on your screen settings and natural lighting.
Grading: Our grading (e.g., Sinking Grade, Master Grade) is based on our professional assessment of resin saturation. While we adhere to strict quality control, these classifications reflect our expertise and standard industry practices.
3. Orders and Payment
Contract Formation: A contract is formed between you and Heritage Agarwood only once your order is confirmed and payment is successfully processed.
Currency: All transactions are processed in [Insert Currency, e.g., THB or USD].
Payment Security: We utilize secure payment gateways. We do not store your credit card information on our servers.
Taxes: Prices listed on our website are exclusive of any import duties, taxes, or clearance fees. You are responsible for any charges imposed by your local customs authority.
4. International Trade & CITES Compliance
As an exporter of agarwood from Thailand:
Regulatory Compliance: We are committed to complying with all Thai regulations and international laws, including CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora).
Permits: It is the buyer’s responsibility to ensure that the agarwood products ordered are legal for import into their destination country. Heritage Agarwood is not liable if your local customs authority seizes a shipment due to import restrictions in your country.
5. Limitation of Liability
To the fullest extent permitted by Thai law, Heritage Agarwood shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products. Our total liability for any claim arising out of or relating to these terms shall not exceed the total price paid by you for the specific product in question.
6. Intellectual Property
All content found on this website—including images, text, logos, and the specific “Red-Hot Rod” induction methodology—is the intellectual property of Heritage Agarwood. You may not reproduce, distribute, or use our proprietary methods or branding without our prior written consent.
7. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website constitutes your acceptance of the revised terms.